Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To initiate a return, please contact us at support@fireplacesharp.com.

Once your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@fireplacesharp.com.

Please note that sale items and gift cards are non-returnable.

Return Eligibility

To qualify for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

All returns should be sent to the following address:

2726 NW 72nd Ave Miami, FL 33122

If your return is accepted, we will provide a shipping label and instructions for sending your package. Items returned without prior approval will not be processed.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and provide a resolution.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any concerns about a specific item, please reach out to us.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund within 15 business days after approval, please contact us at support@fireplacesharp.com.