Privacy Policy

We appreciate your visit to our website and thank you for your interest in our company, products, and services. Protecting your privacy while using our website is important to us.

1) Basic Information on Data Collection and Handling

1.1 Our Privacy Policy was last updated in December 2019.

1.2 When using the website of our company BG Investment GmbH for informational purposes only (i.e., without registration or actively providing information), we collect only the data transmitted by your browser to our server (“server log files”). The following technical data is collected:

• Website visited

• Date and time of access

• Amount of data sent (in bytes)

• Source/reference from which you accessed the page

• Browser used

• Operating system used

• IP address (if applicable, in anonymized form)

2) Personal Information Collected

2.1 When ordering or registering on our site, you may be required to provide your name, email address, mailing address, phone number, credit card details, or other information to enhance your experience.

2.2 We collect data when you:

• Register on our site

• Place an order

• Subscribe to a newsletter

• Respond to a survey

• Fill out a form

• Use Live Chat or open a Support Ticket

3) How We Use Your Information

We use the collected data in the following ways:

• To personalize your experience and provide relevant content and product offerings

• To improve our website and services

• To respond to customer service requests

• To administer promotions, surveys, or other features

• To process transactions efficiently

• To collect reviews and feedback

• To follow up after correspondence via live chat, email, or phone

4) Data Protection Measures

4.1 Our website undergoes regular security checks and malware scanning to ensure your safety.

4.2 Your personal information is secured behind restricted networks and accessible only by authorized personnel. All sensitive/credit data is encrypted via Secure Socket Layer (SSL) technology. Transactions are processed through a third-party gateway and not stored on our servers.

5) Cookies and Tracking Technologies

We use cookies to enhance website functionality and personalize user experience. Cookies may be session-based (deleted after browser closure) or persistent (stored for future recognition). If cookies collect personal data, processing follows GDPR regulations.

Users can modify browser settings to manage or disable cookies:

• Microsoft Edge

• Firefox

• Chrome

• Safari

• Opera

6) Data Sharing and Transfers

6.1 We do not sell or trade personal data. However, data may be shared with trusted third-party partners for website operation and business functions, provided they maintain confidentiality.

6.2 We ensure secure processing of personal data and do not transfer information to organizations without adequate data security measures.

7) Legal Disclosures

In compliance with legal requirements, we may disclose personal data to public authorities (e.g., courts or government agencies) upon valid request.

8) Direct Advertising & Email Marketing

If you subscribe to our newsletter, we will send regular updates based on your consent. You can unsubscribe at any time using the opt-out link in our emails.

9) Data Processing for Order Fulfillment

9.1 Personal data is shared with logistics and payment processing partners as required to fulfill transactions.

9.2 Shipping partners:

• DHL: Privacy Policy

• FedEx: Privacy Policy

• Hermes: Privacy Policy

• UPS: Privacy Policy

9.3 Payment service providers:

• PayPal: Privacy Policy

• Stripe: Privacy Policy

10) Remarketing & Advertising

We use remarketing services to advertise to users who have previously visited our website:

• Facebook Ads: Privacy Policy

  • Opt-out: Facebook Ad Preferences

11) Compliance with California Online Protection Act (CALOPPA)

We comply with CALOPPA but do not honor “Do Not Track” (DNT) signals.

12) Fair Information Practices

12.1 In case of a data breach, we will notify affected users via email within 7 business days.

12.2 We comply with the Individual Redress Principle, allowing users to seek legal recourse for data misuse.

13) Compliance with CAN-SPAM Act

We adhere to the CAN-SPAM Act and agree to:

• Avoid false/misleading subjects or email addresses

• Identify messages as advertisements

• Include our physical business address

• Honor opt-out requests promptly

14) Children’s Privacy

Our website is not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us for removal.

15) Privacy Policy Updates

We may update this Privacy Policy periodically. Changes take effect once posted on this page. Users will be notified of significant updates via email or website notification.

16) User Rights (California Consumer Privacy Act – CCPA)

California residents have the right to:

• Request disclosure of collected personal data

• Request deletion of personal data

• Opt out of personal data sales

To exercise these rights, please contact us.